[Problema] Account Suspension

[bashirbr]

Hello my dear. I believe you are the same person I talked to on Discord and asked to create the post here. Well, you contacted us on the Facebook page, but to solve another problem.

First, understand the following, as we have already informed here a few times, as we also made very clear in the SUPPORT section on the forum, all the details about how the service works and the different means of support. Support is offered on different channels for different situations, and it is on a FIRST COME BASIS, with an additional delay in certain situations that require analysis, complaints without concrete evidence and among several different factors, all of this adds up to a longer delay and involves different sectors of the MEGAMU office, involving other professionals, which is why the message is seen and not answered, as it may have been forwarded to another sector and is in the waiting queue and may take a long time to be answered. This is detailed in the section I sent you and I think you didn't consider reading it there, but it is explained again here.

About your violation. There are different types of punishments that range from TEMPORARY ACCOUNT SUSPENSION to PERMANENT BAN. If you only see a suspension message, this can take weeks or months. If you see BAN, there is nothing you can do.

Punishment actions are not taken out of the blue, they are analyzed and subject to several detailed checks. Sometimes, more than one complaint is analyzed over the course of weeks. People think it was on the day or at the time x, but sometimes it was something that was done some time ago. There is no such thing as NEVER USED, because if we look at the system, if there are changes in the code and the system points out irregularities that prove the anonymous complaints that come to us, yes, you will be punished whether you like it or not. Your word is against what we find irregular in your account. I warn you that there is also no such thing as "SHOW THE PROOF" because the complaint is anonymous, the analysis is private, we do not show how it is done, we are not here to play around doing things, we take our work here seriously.

I will check the suspension period, since it seems to me that your account is just suspended and I will edit it here.